Accessibility

1. Our Commitment

WorkBoss Inc. is committed to ensuring that our website, mobile applications, and field service management platform are accessible to people with disabilities. We believe that every trade professional — regardless of ability — deserves tools that work for them.

We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

2. Standards We Follow

WorkBoss strives to conform to the following accessibility standards:

• WCAG 2.1 Level AA — Web Content Accessibility Guidelines published by the World Wide Web Consortium (W3C)
• Section 508 — Requirements of the U.S. Rehabilitation Act, as amended
• ADA Compliance — Americans with Disabilities Act requirements for digital accessibility
• EN 301 549 — European standard for digital accessibility (where applicable)

These standards define how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

3. Accessibility Features

We have implemented the following features across the WorkBoss platform:

Navigation & Structure

• Consistent, predictable navigation across all pages
• Semantic HTML markup with proper heading hierarchy
• Skip-to-content links for keyboard users
• ARIA landmarks to identify page regions
• Breadcrumb navigation where applicable

Visual Design

• Sufficient color contrast ratios meeting WCAG AA standards
• Text resizing support up to 200% without loss of content or functionality
• No content that relies solely on color to convey information
• Reduced motion support for users who prefer minimal animation
• Clear, readable typography with adequate line spacing

Interactive Elements

• All interactive elements are keyboard accessible
• Visible focus indicators for keyboard navigation
• Form fields with associated labels and clear error messages
• Adequate touch targets for mobile users (minimum 44x44px)
• Timeout warnings with options to extend sessions

Media & Content

• Descriptive alt text for all meaningful images
• Decorative images marked with empty alt attributes
• Video content includes captions where available
• Documents available in accessible formats

4. Assistive Technology Support

WorkBoss is designed to be compatible with common assistive technologies, including:

• Screen Readers: VoiceOver (macOS/iOS), NVDA (Windows), JAWS (Windows), TalkBack (Android)
• Voice Control: Dragon NaturallySpeaking, Voice Control (macOS/iOS), Voice Access (Android)
• Screen Magnifiers: ZoomText, built-in OS magnification tools
• Switch Devices: Compatible with switch access and alternative input devices
• Keyboard Navigation: Full functionality available via keyboard alone

We test regularly with these technologies to identify and address compatibility issues.

5. Ongoing Efforts

Accessibility is not a one-time achievement — it’s an ongoing practice. Our efforts include:

• Regular accessibility audits conducted by both internal teams and third-party specialists
• Automated testing integrated into our development pipeline
• Manual testing with assistive technologies on each major release
• Accessibility training for our design, engineering, and content teams
• User testing with people who have disabilities
• Prompt remediation of identified accessibility issues

6. Known Limitations

While we work to ensure comprehensive accessibility, some areas of the Service may have temporary limitations:

• Some older PDF documents may not be fully accessible. We are working to remediate these and produce accessible alternatives.
• Certain complex interactive features (such as drag-and-drop scheduling) may have limited accessibility. Keyboard-accessible alternatives are available for core functionality.
• Some third-party embedded content may not meet our accessibility standards. We work with our vendors to improve this.

We are actively working to resolve these limitations and welcome your feedback to help prioritize improvements.

7. Feedback & Assistance

We welcome your feedback on the accessibility of WorkBoss. If you encounter an accessibility barrier or have suggestions for improvement, please let us know:

• Email: [email protected]
• Phone: Available upon request for accessibility-related inquiries
• Response time: We aim to respond to accessibility feedback within 2 business days

When reporting an issue, it helps to include:

• The page or feature where you encountered the issue
• The assistive technology and browser you are using
• A description of what happened and what you expected

If you need assistance accessing any content or functionality on our platform, please contact us and we will work with you to provide the information in an alternative format.

8. Third-Party Content

WorkBoss integrates with third-party services and may display content from external sources. While we strive to ensure all integrated content meets accessibility standards, we cannot guarantee the accessibility of third-party content.

We actively select integration partners who share our commitment to accessibility, and we advocate for improvements where needed.

9. Contact Us

For questions about our accessibility practices or to request accommodations, please get in touch with our team.