Using WorkBoss offline

How offline mode works

The WorkBoss mobile app automatically caches your assigned jobs, customer details, and service history when you have a connection. If you lose internet — whether you’re in a basement, a rural area, or underground — you can keep working.

What works offline

• View your schedule — See all jobs assigned to you for the day.
• View job details — Customer info, notes, line items, and previous photos.
• Update job status — Mark jobs as En Route, In Progress, or Complete.
• Take photos — Photos are saved locally and uploaded when you reconnect.
• Add notes — Write job notes that sync automatically later.
• Collect signatures — Customer signatures are stored and uploaded when connectivity returns.
• Log time — Clock in/out and job time tracking continues as normal.

What requires internet

• Collecting card payments — Card processing requires an active connection.
• Sending estimates or invoices — These are queued and sent once you’re back online.
• Real-time GPS tracking — Your location updates pause until reconnection.
• Loading new job assignments — You won’t see new assignments until you have internet.

Syncing

When you regain internet, the app syncs everything automatically in the background. You’ll see a brief “Syncing…” indicator, and then all your offline work appears in the web dashboard for your office team.

There’s no action required on your part — just keep working and the app handles the rest.

Tips for areas with poor connectivity

• Open the app and view your jobs before heading into a low-signal area. This ensures all job data is cached.
• Take photos and add notes throughout the job as normal. Don’t worry about upload failures — the app retries automatically.
• If you need to collect payment and have no signal, let the customer know you’ll send the invoice via email once you’re back in range.